Willow Garden Terms & Conditions

Operating Days and Times

Willow Garden Wrap Around operates from 8am to 8.50am Monday to Fridays, and 3.30pm to 6pm (with the exception of bank holidays) during term times only. Willow Garden Wrap Around is also available on PD Days (which can be booked separately).

Fees

Fees are reviewed annually on 1st September.
Fees are calculated on the number of sessions booked during the month.

Absences

Please telephone or e-mail the Willow Garden Supervisor if your child will not be attending a booked session.

It is the responsibility of the parent to advise Willow Garden staff if their child will be taking part in any extra-curricular activity that will affect their time at Willow Garden Wrap Around. This includes school trips and after-school clubs. Failure to inform Willow Garden staff of these activities may result in you being charged for Willow Garden sessions your child has not attended.

Full fees are applicable for any absences (including sickness and holidays)

Advance Booking

Advance booking is defined as booking at least 4 weeks in advance.

Short Notice Booking

There are occasionally a small number of spaces available to book at short notice. These places are charged at a higher rate and can only be booked by telephoning the school office. If you select this booking method please bear in mind that, while we will do everything we can to accommodate your short notice request, we cannot guarantee a space. If a booking is made on the day then payment must be made when booking, or on collection of the child/ren.

Meals

Breakfast Club: Breakfast will be available between 8am – 8.30am (Please not: Breakfast is not available at Early Bird Club (from 8:30am – 8:50am)
Tea-time Clubs: A light tea-time snack will be available between 4.30pm – 5pm.

Collection

You must provide us with the names and contact details of any adults authorised to collect your child/ren.  We cannot release children to anyone under the age of 18 unless there are exceptional circumstances. If this situation should arise, please let the school know. Children must be signed out of the register by the adult collecting them. If a situation arises in which your child/ren have to be collected by an adult who is not on your authorised adult list a password system will operate. To ensure the safety of all children, Willow Garden staff will not release children into the care of anyone who is not on your authorised adult list without the correct password without gaining confirmation from you first.

Late Collection: Willow Garden Parents

Willow Garden operates a strict ‘on time’ collection policy. A fee of £10 will be charged in the event of late collection. If the child/ren has not been collected by 6.30pm an additional £25 fee will be charged (making a total of £35). Please let us know as soon as possible if you know you are going to be late so that we can arrange for staff to remain in school.

Late Collection From School

If parents fail to collect their children at the end of the school day, and have not contacted the school to advise us, their child/children will be placed in Willow Garden After School Club and parents will be charged for the session at the ad hoc rate + £10. If agents acting on behalf of the parents fail to collect children on time at the end of the school day the child/children will be placed in Willow Garden After School Club and the agents acting on behalf of the parents will be charged for the session at the ad hoc rate + £30.

Late Payment

Invoices are sent out as soon as possible at the beginning of each month and must be paid in full within 7 days of the date of the invoice. There is an automatic charge of £10 levied if payment is not received by the end of that month. Non-payment of fees will result in a request from us that you to remove your child/ren from Willow Garden Wrap Around. Access to Willow Garden will be then be denied until such a time as all outstanding payments are met.

Notice Period

We require 4 week’s written notice should you no longer need a place at Willow Garden Wrap Around. We also require 4 weeks written notice for changes to booked sessions. Failure to provide sufficient written notice will result in charges for sessions already booked.

Clubs

It is the responsibility of the parent to advise Willow Garden staff or the school office if their child will be taking part in any extra-curricular activity that will affect their time at Willow Garden Wrap Around. This includes, but is not limited to, school trips and after school clubs. Failure to inform Willow Garden staff of these activities may result in you being charged for Willow Garden sessions your child has not attended.

If your child regularly attends an alternate after school club (e.g. Football, Kingdom Kids etc) we are unable to hold their Willow Garden after school club session open for the duration of that club, unless a £2.50 retainer is paid per session. There is no notice period required in the case of clubs run by the school. However, if the retainer fee is not paid, we cannot guarantee the place will still be available after the alternate club has finished.

Childcare Vouchers

If you wish to pay for Willow Garden Wrap Around using a Childcare Voucher Scheme please contact the office.

Conditions of Admission

1) Willow Garden Wrap Around reserves the right to require the removal of a child/ren from any of the clubs due to breach of these terms and conditions. In the event of removal from any of the clubs, there will be no refund of any paid fees.
2) All Woodbridge Primary School policies apply.

Contacts

E-mail: Willow Garden Wrap Around
Tel: Willow Garden Duty Supervisor on 07516 436197
For invoice enquiries please contact Lucy on 01394 382516

All aspects of this service will be reviewed on 1st September.

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